Sunday, 10 March 2013

GPS in Business is No Big Brother

What if you could monitor exactly what your employees are doing, how fast they?re working, and even where they are? Initially, it sounds a little creepy ? from both the managers? and employees? view ? but GPS monitoring and tracking services are increasingly becoming a popular way to manage service calls, deliveries, and vehicles. It?s not about ?Big Brother? watching over and micromanaging every aspect of a team. It is a way to gain a better understanding of an always-in-motion business, providing important data to improve service and reduce inefficiencies.

Tracking the Benefits

By being able to see where your sales team is, the route that was taken, and how fast the vehicle was moving, fleet managers and businesses will be able to both track and reflect upon important information that can lead to significant solutions for problems in the field.?

GPS can help to:

? Track sales calls and time spent in order to help with scheduling and billing.

? Provide information on routes to specific locations so adjustments can be made to decrease wasted time and fuel costs. Sales professionals will be able to meet more potential clients in a shorter period of time, and they will appreciate the efficiency and effectiveness of their daily schedules.?

? Provide a platform of accountability, in which both the sales fleet and managers trust one another.?

? Increase productivity, as managers are able to see where a team member is and if he is located near another destination point. ??

? Determine the most efficient mileage of a vehicle.

In order to use GPS technology to its full potential, you need to choose the right provider that can provide the data to make informed revisions to processes. Software providers can either keep track of geofences or specific points of interest ? and some do both. If your sales staff wants to mark potential clients, then you will want different types of tracking programs.?

Route the Conversation

At first, you?re likely to encounter resistance. The staff will see it as invasive and maybe even a way for upper-level management to find a cause for termination. There may be loud and opinionated protests, so you need to understand exactly why this will benefit your team, besides the monetary advantages.

It?s important to present GPS monitoring as a system that will help your team, rather than hinder its success. The main concern is the safety of your team members. If they run into an unsafe situation ? an accident occurs, a vehicle breaks down, or a client turns out to be a little unhinged ? you want to be able to assist them as quickly as possible.?

In addition to keeping your team safe, GPS tracking is a way to hold everyone accountable for performance. It?s a way for employees to show they are doing their jobs, covering routes, and being where they need to be on time. Sales reps no longer have to worry about a manager accusing them of slacking. With a GPS system, the company will have access to the long history of employees who provide unparalleled service in a timely and efficient way. This can be used during performance reviews and meetings to even ask for a raise or showcase an employee?s dedication to improvement.?

If your team is still a little wary of being tracked, try working with a partner on a trial run. Before long, the team will be in awe of the number of calls they are covering each day, their ability to better manage the routes, and the improved service they can provide ? leading to more sales and even more satisfied clients.?

What if you could monitor exactly what your employees are doing, how fast they?re working, and even where they are? Initially, it sounds a little creepy ? from both the managers? and employees? view ? but GPS monitoring and tracking services are increasingly becoming a popular way to manage service calls, deliveries, and vehicles. It?s not about ?Big Brother? watching over and micromanaging every aspect of a team. It is a way to gain a better understanding of an always-in-motion business, providing important data to improve service and reduce inefficiencies.

Tracking the Benefits

By being able to see where your sales team is, the route that was taken, and how fast the vehicle was moving, fleet managers and businesses will be able to both track and reflect upon important information that can lead to significant solutions for problems in the field.?

GPS can help to:

  • Track sales calls and time spent in order to help with scheduling and billing.
  • Provide information on routes to specific locations so adjustments can be made to decrease wasted time and fuel costs. Sales professionals will be able to meet more potential clients in a shorter period of time, and they will appreciate the efficiency and effectiveness of their daily schedules.?
  • Provide a platform of accountability, in which both the sales fleet and managers trust one another.?
  • Increase productivity, as managers are able to see where a team member is and if he is located near another destination point. ??
  • Determine the most efficient mileage of a vehicle.

In order to use GPS technology to its full potential, you need to choose the right provider that can provide the data to make informed revisions to processes. Software providers can either keep track of geofences or specific points of interest ? and some do both. If your sales staff wants to mark potential clients, then you will want different types of tracking programs.?

Route the Conversation

At first, you?re likely to encounter resistance. The staff will see it as invasive and maybe even a way for upper-level management to find a cause for termination. There may be loud and opinionated protests, so you need to understand exactly why this will benefit your team, besides the monetary advantages.

It?s important to present GPS monitoring as a system that will help your team, rather than hinder its success. The main concern is the safety of your team members. If they run into an unsafe situation ? an accident occurs, a vehicle breaks down, or a client turns out to be a little unhinged ? you want to be able to assist them as quickly as possible.?

In addition to keeping your team safe, GPS tracking is a way to hold everyone accountable for performance. It?s a way for employees to show they are doing their jobs, covering routes, and being where they need to be on time. Sales reps no longer have to worry about a manager accusing them of slacking. With a GPS system, the company will have access to the long history of employees who provide unparalleled service in a timely and efficient way. This can be used during performance reviews and meetings to even ask for a raise or showcase an employee?s dedication to improvement.?

If your team is still a little wary of being tracked, try working with a partner on a trial run. Before long, the team will be in awe of the number of calls they are covering each day, their ability to better manage the routes, and the improved service they can provide ? leading to more sales and even more satisfied clients.?

Source: http://www.eyesonsales.com/content/article/gps_in_business_is_no_big_brother/

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